Frequently Asked Questions
Everything you need to know about bringing Solis Global into your home.
What is the typical shipping timeframe for furniture orders?
Standard delivery for furniture and large home decor items typically takes 7-14 business days. Once your order is processed, you will receive a tracking number to monitor your shipment's journey to your doorstep.
Do you offer international shipping?
Yes, Solis Global ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your products covered by a warranty?
Most of our large furniture pieces come with a 1-year limited warranty covering manufacturing defects. Specific warranty details can be found on individual product pages.
How can I track the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your Solis Global account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm for larger purchases.