Returns & Exchanges
At Solis Global, we want you to love your home sanctuary; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Carefully pack the items in their original packaging, ensuring all tags, manuals, and protective inserts are included to prevent damage during transit.
Drop Off Your Return
Affix the prepaid label to your package and drop it off at any authorized courier location or schedule a home pickup through our carrier partner.
Quality Review & Refund
Once our warehouse receives and inspects your return for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing